Privacy

• Your full name
• Your e-mail address

• To process your request for an appointment

• You will not be able to book an appointment

Additionally, Dymonvest may use your information to comply with applicable legal requirements and Dymonvest policies and procedures, and for any other uses with your consent.

We may also combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties. We may use that combined information to better provide you the Services and to better provide you personalised content, customized content and advertising.

We value your comments, feedback, testimonials, etc., which help us improve our services and products. By making such submissions to us, you assign your rights in the submissions to us as described in the “Submissions” section of our Terms and Conditions page.

We may use, or permit our business partners to use, the following tracking technologies for the purposes described below:

Cookies: A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognise your device when you return to our Site and record information about your usage of our Site.

We use cookies for five general purposes as follows:

1. Essential Operational: Cookies are necessary to allow us to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket.
2. Performance and Functionality: Cookies help us enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket.
3. Analytics, Customisation and Security: We use analytics and customisation cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customise our Services for you and make the content you see as relevant as possible. We also use the data we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.
4. Targeting/advertising: Cookies help us to customise and regulate (e.g., by capping the frequency of) the advertisements you receive, provide you with tailored offers, and measure the effectiveness of our advertising. For instance, if we target an ad campaign through an online advertising network, we might use cookies on our Site to estimate how many viewers of the ad later visited our Site – and therefore, how effective the ad campaign was. Or, we might “retarget” visitors to our Site by providing them offers (whether through online display media, email or direct mail) similar to those they viewed or expressed interest in during their Site visits. See the section below titled Interest Based Advertising for more information.
5. Social networking cookies: Cookies allow visitors to share our pages and content through third-party social networking websites.

Website and mobile application log files: We may make use of log files created automatically with access and use of our Services for analytics purposes.

Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed into our e-mails, to learn whether you opened or forwarded the e-mail or clicked on any of the content. This information tells us about our e-mail’s effectiveness and helps us ensure that we’re delivering information that you find interesting.

Local Storage: We use local storage (such as HTML5 or Flash) to provide you a rich web experience and to provide you with relevant content and advertising.

Other technologies: We may make use of other tracking technologies similar to the ones described above for similar purposes described above.

Interest Based Advertising: Third parties may use cookies and other technologies to collect information about your online activities over time and across different websites, including our Site. Third parties we work with may also use other “device-graphing” information in order to make inferences and connections about our customers and potential customers across various devices – such as mobile phones, tablets and browsers. (These companies may, for instance, make inferences that devices seen at a common IP address are used by common users.) Companies that we share information with may use the information we provide to them, often in combination with their existing information, to provide you with more relevant advertising tailored to your interests. We also may obtain information for this purpose from third-party websites on which our ads are served. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Dymonvest advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks.

Along with the sharing described above, we may share your information, including personal information, with others as follows:

Dymonvest entities: We may share your personal information with our affiliated entities, e.g., any corporate subsidiaries or affiliates.

Service Providers: We may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, billing and collections, data storage/management, webhosting, fulfilment, assembly, marketing (including but not limited to direct marketing via postcards, letters, email and SMS and text delivery platforms) and data enhancement, mailing, and emailing as well as various customer, tech and operational support. If these Service Providers need access to personal information in order to perform their services, we only authorise them to use the data as necessary to perform services related to such assistance. In limited circumstances where your information is shared with a Service Provider, it may be subject to additional protections under the Service Provider’s own privacy policies. For example, we currently utilise RTB House as a Service Provider for cookie and similar tracking technologies, and those services are subject to RTB House Privacy Policy available 

Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Dymonvest may share your information with those organizations participating in the applicable event.

Compliance with Law and Fraud Protection: We may disclose your information: (1) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request, such as lawful requests by public authorities, including to meet national security or law enforcement requirements; (2) in order to investigate, prevent or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or situations involving potential violations of our Terms and Conditions or other policies; (3) to other companies and organizations for fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Business Transfer: Your information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership (or in due diligence leading up to any acquisition), in which case information would be transferred as one of the business assets of the Company.

Aggregate Information: We may, and we may authorise third parties to, create aggregate records from personal information by excluding information that makes the information identifiable. We may use and disclose, and authorise third parties to use and disclose, aggregate non-personal information at our discretion.

Where permitted by applicable law, we want to communicate with you on our marketing initiatives, but only if you want to continue to hear from us.

E-mail promotions: To opt out of receiving e-mail promotions that we send you: (1) select “unsubscribe” on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails; or (2) write to Legal Department at 3380 146^th Pl SE, Suite 400, Bellevue, WA 98007 (a “postal request”). To opt out of telephone promotions, you can tell us when we call you or you can send us a postal request. To opt out of postal mail promotions, please send us a postal request. Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us or other transactional emails.

Cookies and Tracking Technologies: You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on, and significant portions of, our Site. Also, because information we obtain may be combined, we may still be able to identify your web browser, computer or mobile device when you access our Services even if you disable cookies. Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them. For more information about the use of cookies and how to block them, 

Short Message Service (SMS) Advertising: We will allow several different opportunities, such as entering a phone number online, sending a mobile originating message containing an advertising keyword, filling out a paper form that includes a phone number, or signing up at a point-of-sale to opt-in to SMS services. By doing so, you authorise us to contact you by text message at your mobile number using an automatic telephone dialing system or device, or any other computer assisted technology, as applicable. You can cancel the SMS outreach from us at any time. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again. We will not ask you for, nor should you provide, personally identifiable information, passwords, or any other confidential or sensitive information in SMS messages. We are able to deliver messages only to certain mobile phone carriers. We are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you, and We are not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service and you agree that we will not be liable to you if this occurs. You understand that you are not required to consent to SMS to receive any other services from us, but this may limit the ways in which we can communicate with you.

Interest Based Advertising: You may opt out of receiving personalised advertisements from advertising companies that are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising 

Where required by law, we obtain your prior opt-in consent at the time of data collection for the processing of (i) personal information for marketing purposes and (ii) personal information deemed sensitive pursuant to applicable law.

If you are a California resident you have the following rights under the California Consumer Privacy Act:

Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:

• The categories of personal information we have collected about you;
• The categories of sources from which the personal information is collected;
• The business or commercial purpose for collecting your personal information;
• The categories of third parties with whom we have shared your personal information; and
• The specific pieces of personal information we have collected about you.

Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same).

Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.

Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.

To exercise your rights under the California Consumer Privacy Act, please contact us by either sending us an e-mail,  Please provide your full name and e-mail address so that we may respond to your request as quickly as possible. You will be required to verify your identify before we fulfill your request. To do so, you will need to provide us with certain account information, such as your full name and email address. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorisation for the agent to act on your behalf. You will still need to verify your identity directly with us.

California law requires certain disclosures about Personal Information we ‘sell,’ which for the purposes of the California Consumer Privacy Act (CCPA), means making personal information available to third parties in exchange for valuable consideration, which some may claim includes allowing advertising companies to collect unique cookie IDs through our sites when you use our Services. Under that interpretation, we ‘sell’ personal information to advertise our products to you. In the preceding 12 months, we have ‘sold’ the following categories of personal information to the following categories of third parties:

Categories:

• The specific pieces of personal information we have collected about you.

Third Parties:

• Interested based advertising partners

For more information about Interest Based Advertisers, please see the Interest Based Advertising section above.

You have the right to opt out of these sales at any time by visiting our Do Not Sell My Personal Information page. We do not knowingly ‘sell’ personal information about consumers under the age of 16.

If you are a customer or website visitor in the European Economic Area (“EEA”) or Switzerland, the following, additional information is relevant to you. (Please do not rely on the below if you are not located in an EEA nation or Switzerland.):

Dymonvest, Inc., having its registered address at 3380 146^th Pl SE, Suite 400, Bellevue, WA 98007, United States, is the data controller of your personal information for purposes of the EU General data Protection Regulation (“GDPR”). All customer orders are processed exclusively by Dymonvest Inc. The representative of Dymonvest, Inc. in the EEA for data protection purposes is Dymonvest Jewellery Limited, having its registered address at 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland.

We only process your personal information if you have consented to such processing or, to the extent that it is necessary (i) for the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our global business. As required under the GDPR, we have carefully balanced our legitimate business interests against your data protection rights. For companies like Dymonvest, Inc. that have global business operations, processing customer’s personal information for internal administrative purposes customer relations or direct marketing is typically also considered a legitimate interest under the GDPR.

Your personal information will be hosted in and managed from turkey, where Dymonvest, Inc. is based. The law in turkey may not offer the same level of privacy and data protection as the law in your home country. We will rely on Dymonvest need of your personal information for the performance of our contract with you for this transfer to the United States. When your personal information is transferred to (or accessed from) other countries outside the EEA for which the European Commission has not issued an adequacy decision, we will implement appropriate safeguards to ensure that your personal information remains protected. This may include data transfer agreements, a copy of which you can obtain by contacting us as indicated in the “How To Contact Us” section below.

In general we will store your personal information as long as the information is necessary to fulfil the purposes for which we collected it (as explained in the “Use of Your Personal Information” section). We are committed to being our customers’ jeweller for life. If you become a customer of Dymonvest, Inc., you may be eligible for many lifetime benefits, including, but not limited to: our lifetime diamond upgrade program, our lifetime product warranty, and lifetime repairs, cleaning, and resizing of jewellery. If you decide to take advantage of these benefits, we will keep your information until you (or your next of kin) ask us to remove your personal information from our records. Once your personal information has been removed from our records, it will not be possible to warranty, upgrade, clean, repair, or resize any product that you have purchased with us.

You have the right to request access to the personal information that we process about you, to have your personal information corrected or erased, to restrict the processing of your personal information, as well as the right to data portability (certain of these rights are subject to our obligation to verify your identify). To exercise these rights, you should submit a written request using the contact details set out below. If you are not satisfied with the way we handle your request, you can lodge a complaint with the supervisory authority in your home country.

Where we have obtained your consent for the processing of your personal information, you have the right to withdraw your consent at any time. Use these links to withdraw your consent to e-mail marketing or your consent to the use of cookies. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal.

You also have the right to object, at any time, to the processing of your personal information which is based on Dymonvest, Inc.’s legitimate interests, provided that we may retain your personal information for certain compelling purposes such as legal, auditing, accounting and billing purposes. Where we process your personal information for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal information for such purposes.

If you are a customer or website visitor in the People Republic of China (“PRC”), the following, additional information is relevant to you. (Please do not rely on the below if you are not located in the PRC).

Dymonvest  Inc., having its registered address at 3380 146^th Pl SE, Suite 400, Bellevue, WA 98007, turkey, is the personal information processor of your personal information for purposes of the Personal Information Protection Law of the PRC (“PIPL”).

We only process your personal information if (1) you have consented to such processing or, to the extent that (2) it is necessary (i) to enter into and/or perform your agreement with us; (ii) to comply with our legal responsibilities or obligations; (iii) to respond to public health incidents, or to protect in urgency the life, health and property security of the individual; (iv) other applicable circumstances provided by laws and regulations. We will only collect and use your personal information that is necessary to fulfill a particular business function as stated in the previous section to the minimum extent.

We may process some certain sensitive personal information about you (including but not limited to your payment information) and we will inform you of the necessity of processing your sensitive personal information and potential impacts on your rights and interests, and obtain your separate consent before processing such sensitive personal information as required by the PIPL.

Dymonvest does not knowingly collect personal information from children under the age of 14. If we learn that we have collected personal information from a child under the age of 14, we will delete that data from our systems.

Your personal information will be hosted in and managed from turkey, where Dymonvest, Inc. is based. We will implement appropriate safeguards to ensure that your personal information remains protected.

We will only retain your personal information in the minimum period which is reasonably necessary to fulfill the purposes we collected it for, including for the purposes of performing our agreements with you, satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. Where the purpose of processing has been achieved, it is impossible to achieve such purpose, or it is no longer necessary to achieve such purpose, we will delete or anonymize such personal information.

We may need to share your personal information with third parties which are located outside of the PRC in order to provide our products and services to you and in some cases may transfer your personal information. We will strictly comply with applicable procedures for the above sharing and transfer (if any) and will obtain your separate consents if it is so required under the PIPL.

You can exercise the following rights in relation to your personal information:

• Access your personal information held by us and request a copy of the information.
• Request us to update or correct your personal information if it is inaccurate or incomplete.
• Request us to delete your personal information if we did not delete your personal information as required under PIPL.
• Object or withdraw your consent to our processing of your personal information, if we process your personal information based on your consents.
• Request us to transfer your personal information to another personal information processor designated by you, provided that such request complies with the conditions prescribed by competent government authorities of the PRC.

If you wish to exercise any of the rights set out above, please contact us through the method as indicated in the “How To Contact Us” section below

If you have any questions or wish to register a complaint in relation to this Privacy Policy or the manner in which your personal information is used by us, please contact us by any of the following means: