Terms and conditions
Dymonvest provides this site as a useful resource for diamond shopping, and a retail location for certified loose diamonds and fine jewellery. These are the terms of use for our website for orders shipping to all over the world
If you have any questions please contact one of our diamond and jewellery experts
Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it.
These Terms and Conditions govern your use of, and any purchase from, the dymonvest website, and constitute an agreement between you and dymonvest .dymonvest reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.
Product Availability And Pricing
You may choose to view pricing and complete your order in any one of the following currencies: British pound, Euro, Bulgarian lev, Czech koruna, Danish krone, Hungarian forint, Norwegian krone, Polish zloty, Romanian leu, Swedish krona, or Swiss franc.
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfilment provider’s inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
If you’re interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Pricing
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewellery experts
We do not negotiate prices on our products and all our prices are final.
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfilment provider’s inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
If you’re interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Payment Information
After you have selected your jewellery and provided shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order, you authorise us and our third party payment processors to charge the amount of the order to your selected payment method.
Sales And Price Reductions
At dymonvest , we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all of our prices are final.
International Shipments
Purchases made through our European Web sites may be shipped to addresses in the United Kingdom, Austria, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
We are proud to ship to customers in additional countries around the globe. View our page for a complete list of countries.
Value Added Tax (VAT)
Value added tax (VAT) will be applied for all orders placed on the European website where applicable. The VAT amount is calculated based on the shipping destination of your order. Please note that this charge will appear in the shopping basket after you have entered a shipping destination. For the rates that will be applied, please see the glossary.
The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. The VAT Retail Export Scheme is no longer available in Great Britain (England, Scotland and Wales) on or after 1 January 2021 due to the UK’s departure from the EU. However, orders fromdymonvest are ineligible for the VAT Retail Export Scheme. dymonvest is an internet-based mail-order company and is ineligible to participate.
Payment Methods
For your convenience, we offer the following payment methods:
- Credit cards: Use your Visa, MasterCard, or American Express credit card.
We do not sell or accept gift certificates on our UK Website.
Alternate Shipping Addresses
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.
Diamond Certificates
When you order a loose diamond or custom-built jewellery, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories – making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.
Order Cancellation & Return Policy
dymonvest offers customers 30 days from the day their order is dispatched to cancel or return their order. If you wish to cancel or return your purchase, simply call a diamond and jewellery consultant For a return authorisation code and instructions. Read more about our 30-Day Returns Policy.
Note that once your item has shipped, your order cancellation will take effect after a) it is returned to dymonvest , and b) our Quality Assurance analyses your diamond and verifies that it is in its original condition.
Comparison Purchasing
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several of the same item, keeping the one you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a diamond, please call one of our diamond and jewellery experts and we would be happy to help you make your choice.
Information On Our Website
At dymonvest , we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
Policy On Conflict Diamonds
At dymonvest , we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Read more about dymonvest policy on conflict diamonds and the steps we take to ensure our diamonds are from conflict free sources.
Privacy Policy
Please refer to our Privacy Policy for information on how dymonvest collects, uses, and discloses personally identifiable information from its customers.
Legal Notices
Under no circumstances shall dymonvest be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewellery experts
Applicable Law And Venue
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Washington, USA applicable to agreements made and to be entirely performed within the State of Washington, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in King County, Washington and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
Third Party Content
dymonvest may provide links to web pages and content of third parties (“Third Party Content”) as a service to those interested in this information. dymonvest does not monitor or have any control over any Third Party Content or third party Websites. dymonvest does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. dymonvest does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
Submissions
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, dymonvest , or our products or services that are provided by you to dymonvest are non-confidential and shall become the sole property of dymonvest . dymonvest will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant dymonvest and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
Product Reviews And User Content
Our website includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our website (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our website any of the following:
- Any message, data, information, text, music, sound, photos, video, graphics, code or other material (‘User Content’) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
- User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ;
- User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
- User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
- Unsolicited promotions, political campaigning, advertising or solicitations;
- Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, and credit card numbers;
- Viruses, corrupted data or other harmful, disruptive or destructive files; and
- User Content that, in the sole judgment of dymonvest , is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our website, or which may expose dymonvest or its users to any harm or liability of any type.
dymonvest takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is dymonvest liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, dymonvest is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although dymonvest has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, dymonvest reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our website at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our website at your sole cost and expense. Any use of the Interactive Areas or other portions of our website in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our website. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect dymonvest systems and customers, or to ensure the integrity and operation of dymonvest business and systems, dymonvest may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content. dymonvest right to disclose any such information shall govern over any terms of dymonvest Privacy Policy.
If you post User Content to our website, unless we indicate otherwise, you grant dymonvest and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant dymonvest and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.
SMS Terms And Conditions
By signing up for dymonvest Shipping Status Notifications text messages, You agree to receive periodic transactional text messages from dymonvest . These messages are intended to update you about the status of your order, and will be sent after you have made a purchase when that order status has changed.
This is a standard rate SMS/MMS program and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You may receive help or more information by texting HELP to the five-digit short code from which you received a message, or contacting dymonvest Customer Service .
To opt-out, text STOP to the five-digit short code from which you received a message. After opting out, you will receive a one-time confirmatory text message acknowledging that you have been opted out of receiving further text messages.